8 Qualities Of The Success Mindsets Of The Most Successful In Business

Successful-People-Are-e1547633673565 8 Qualities Of The Success Mindsets Of The Most Successful In Business

8 Qualities Of The Success Mindsets Of The Most Successful In Business.

Ever wondered why some people are more successful in business than others?

Written by Robert Viney
Have you even wondered why some people are mega successful – the likes of Richard Branson, Peter Jones and Deborah Meaden?
The strategies that they use in their businesses are, without doubt, a big reason for their success but fundamentally, they each possess a SUCCESS MINDSET that gives them the power to succeed.
The Harvard Business School has continually reported over many years that their most successful students were the ones with the strongest and most positive attitude and mindset and not the most able.
  1. Each Is An Eternal Optimist

The most successful in business are all eternal optimists and they have great belief and confidence in their ability to succeed and to create good outcomes for everything they do.
Almost certainly, each would not have started with strong optimism; their confidence would have grown as they would have achieved more good outcomes on their business journey.
  1. Each Is Resilient

Things don’t always turn out right, though, and many would have experienced set-backs and failure on their success journey.  But each would have learned from the experience and each would have bounced back, stronger.
Importantly each would accept that failure is part of the success process.
  1. Each Is Open Minded

Everyone is very open minded, particularly to new ideas and new ways of doing things. Each accepts that if they and their businesses are to progress, they must keep developing and adapting.
They know that if they are resistant to change, they will get left behind.
  1. Each Is Mega Positive

Each one knows that if they are to be creative and to be able to develop, they need to be surrounded by positivity and to live and work in a positive ‘bubble’.
Many would have experienced negativity, at low times of their lives, and each would know its detrimental effects.  Most would have learned how to dispel negativity from their minds and their lives and how to permanently work to create positivity.
  1. Each is Highly Determined & Persistent

Because their desire for success and their unwavering expectation and optimism for their success is so massive, this creates a huge determination and drive in the relentless pursuit of their ambitions.
Their strong resilience and their ability to bounce back makes them highly persistent, with a ‘never give up’ attitude.
  1. Each Is Highly Disciplined

Their determination and persistence creates strong discipline.
Being disciplined means things are done when they should be done.  Even the most passionate in business will have parts that they dislike about their businesses but the most successful know that everything must be actioned in the right way and at the right time, if they are to keep progressing.
They know that procrastination and delay will slow their journey, so nothing is ‘put off’ or delayed.
  1. Each Is Resourceful

Each one learns to be resourceful and each one learns to make the best of what is available to them to progress. Everyone would have struggled, particularly in the early days of their business journey, but each would have worked hard to develop their skills and abilities and each would have created good progress in spite of limited money, skills, abilities and other resources.
  1. Each Is Happy

Doing what they love to does primarily create their happiness and contentment. The fruits of their labours would allow them a lifestyle to pursue interests outside their business life.
But each knows that ‘money’, itself, has not created their happiness  -  they would consciously have worked to create their happiness before the ‘money’ arrived. The money merely would have enhanced their previously happy state.
Being happy would have also strengthened their positivity and optimism and further strengthened their SUCCESS MINDSET.

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These 8 Qualities Are Fundamental To A Success Mindset

These EIGHT qualities, amongst others, are fundamental to the SUCCESS MINDSET for every successful entrepreneur.  If you possess these same qualities, then you have the right mindset to succeed in your business.
If you don’t possess these same qualities or you only possess some of these, it is possible to acquire new ones and to strength what you already have.
Think about each quality and think how you can acquire and strengthen each.
If, for instance, you want to strengthen your positivity, you should maybe assess what situations are making you feel negative or less positive and try to remove these from your life.

One Last Thought

I want to close this article with one last thought.
Many of the most successful in business would NOT have started their business journey with a STRONG SUCCESS MINDSET; they would have consciously created it by first assessing the parts of their mindset that were holding them back and then would have worked hard to strengthen each.
Very often the best way to gain these qualities or to strengthen these qualities is to take action. When things start to happen with positive outcomes, the confidence and self-belief grows.

You can do the same as the most successful!

If you would like to discuss this more with me, please email me at or contact me below.  I look forward to hearing from you.

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6 Customer Rules Guaranteed To Grow Your Business

6-CUSTOMER-RULES-e1544276237178 6 Customer Rules Guaranteed To Grow Your Business

6 Customer Rules Guaranteed To Grow Your Business.

Tried And Tested Business Ways That Have Been Shown To Work, Time And Time Again.

written by Robert Viney


It would be stating the obvious to say that customers are the 'life-blood' of any business.

But, they really are.

Without sufficient customers, you will have insufficient sales and profits to sustain the business and eventually your business will close.

Every business owner should keeping thinking how they can get more customers to their business.

Here, 6 TOP CUSTOMER RULES guaranteed to grow your business are discussed:


1.   Always Welcome Your Customers

Customers should always feel welcome to your business.  This particularly applies if your potential customer actually physically enters your business, such as a retail business  ~  here, generally, retail businesses are very poor at 'welcoming' people.

It just needs a simple "Hello" and a smile to make a customer feel comfortable and to make the customer feel wanted by the business.

Whatever your business you should think how you can make your customers welcome.


2.   Always Say “Thank You”

The same as a nice "welcome", a business should always say “thank you” whether that person has bought something or not.  If it is a retail business, a nice “thank you” is the last thing that that person remembers when they leave.  If their customer experience had been good, this will reinforce their memory of the experience.

If you operate a non retail business a nice message at the check out after a purchase or when someone leaves your website can leave a lasting memory.

Whatever business you run, give your “thank you” some thought and think how you can possibly improve it.

The second of our 6 customer rules guaranteed to grow your business is to say "Thank You"


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3.   Always Be Transparent

Customers hate surprises such as hidden costs etc.  In nearly 40 years in business, I have learned that the more transparent and open you are with your customers, the more they will trust you and the more they will buy from you.

Always be transparent on prices for your products but be honest about extra charges such as delivery etc.  Don’t let customers find out at the check-out, for instance. This is a good way to lose them.

You should never over promise, just to get a sale – for instance, don’t promise a delivery time of 5 days when the true delivery time is 9 days.

The answer for success is always UNDER PROMISE & OVER DELIVER.


4.    Never Disregard Complaints

Every business will get customer complaints from time to time but how you deal with them could put you above your competition.

Some business owners will ‘bury their head in the sand’ and either ignore the complaint or out off dealing with it.  Neither way works.

The quicker and better you deal with the complaint to the customer’s satisfaction, the more you are likely to keep that customer.

Surveys consistently show that 70% of customers who complain will return to buy again, if their customer is dealt with to their satisfaction. I know, from own experience, that is very true.

So deal with your complaints quickly and efficiently as part of our 6 Customer Rules Guaranteed To Grow Your Business.

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5.  Always Focus On The Customer

I said at the top of this piece that the customer is the ‘life blood’ of your business. In fact without enough customers you will not have a profit for your business.

This makes your customer the single most important part of your business.

With such importance, your primary focus should be your customer and not your company or business. Your company should be run around the needs and musts of your customer, including:

  • Which products you sell

  • The prices you charge

  • What customer service you offer

  • The customer experience, you offer

Always make your customer you primary focus.


6.    Always Deliver The Best Customer Experience

If your customers enjoy the experience they derive from the products and service that they buy from you, they are more likely to buy again from you and they are more likely to tell their friends.

Many businesses go wrong by not thinking enough about the Customer Experience and how they can improve this.

Your customer experience should always be prioritised.

6-CUSTOMER-RULES-e1544276237178 6 Customer Rules Guaranteed To Grow Your Business


Here is a short description of 6 CUSTOMER RULES that I know really do work.

As with everything in business, it is all down to how you think about your business.  Give these 6 CUSTOMER RULES some though and think how you can enhance each for your business.

I am sure over time, your sales and customer numbers will grow.


If you wish to talk more with me about this, please do contact me at: or contact me below.  It would be great to hear from you.


Contact-Robert 6 Customer Rules Guaranteed To Grow Your Business

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Visualise Your Business Success

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Visualise Your Success.

See How Visualising Your Goals Could Boost Your Business Success Prospects.

Recently a client of mine won a prestigious business award from ex Dragen’s Den, Theo Paphitis.
Charlotte Kleban of Hand Drawn World ( is a very gifted and award-winning graduate textile designer who specialises in hand print design but two years ago, when I first started to coach her, she harboured some doubts in her ability to build and grow her business.

In order to strengthen her self-belief in her ability to eventually make a success of her business, I introduced her to VISUALISATION.


Watch This Short Video

On receiving the award from Theo Paphitis, she sent me a message:

“I visualised myself winning so many times and it’s finally happened”
The ‘Small Business Sunday’ Award (#SBS) is the most recent of a long string of business awards that she has won and arguably this is the most prestigious of them all.
Every award has built her confidence and self-belief and has created much needed and positive exposure on social media and other outlets.

Exhibiting Her Products Was Important.

Charlotte Kleban creates and sells a large portfolio of products from Teapots and tea-sets to socks and greeting cards and exhibiting her products to potential customers and talking to these people was a major part of marketing her business.
I remember her texting me just before exhibiting as a trader at The Manchester Youth Market, saying she was a bit nervous.
I texted her back and said:
“visualise yourself talking to your potential customers and visualise them loving your products and buying them”
… she succeeded in winning a Highly Commended Trader Award at the event.

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Now her business is going from strength to strength with a strong demand for her products and she is in a ‘good place’.  As I write this article, she messaged me to say that she had just enjoyed her best week of sales, ever.
I am sure Visualisation has worked its part in her success.

When I First Started, I Doubted Myself

When I first started in business, I doubted my ability to grow a business successfully and I used visualisation to boost my self-belief and self-confidence.
I wanted to own and run my own public house, but I am a naturally shy person and knew I had to be able to talk to people.
And, that was difficult for me.
I repeatedly visualised myself talking to my customers, serving them with beer and them loving my public house.
It was tough at times, but I achieved it and the White Hart was a great success, with the business growing to include a total of five public houses and a brewery, building to an annual turnover of £5 million.
Much of this was down to my use of visualisation to boost my self-belief.

Many In Business Suffer From Self-Doubts

Many business owners can suffer from self-doubt and the lack of belief in their ability to grow their businesses into a success.
If you have the same self-doubt, you are not an exception.
Importantly, though, you can do the same as Charlotte and myself did  -  and it could be easier than you think.

Visualise Your Goals

Create yourself a goal or a visual image and keep thinking about it and keep visualising it in your mind.
It could be:
  • Selling to customers
  • Talking to happy customers
  • Receiving a business award
  • Seeing orders flooding into your ecommerce site
  • Receiving good customer testimonials
  • Seeing a bank statement with a large cash balance
  • Buying a nice car, you have bought from the profits of your business.
The process works by visualising any positive situation, positive thought or positive image that you can picture in your mind; it must relate to a good, positive goal being achieved or a good successful stage within your business being attained.
It could be something you have achieved in the past or something that you wish to achieve in the future.
By thinking about something you have achieved in the past, it can give you the confidence to know that you can achieve good things, especially at times when your self-belief is minimal.  By thinking about something in the future, it gives you a goal or target to reach for in the future, in the same way that Charlotte visualised winning the award from Theo Paphitis.
Importantly, visualisation can be used to create development in yourself and in your business, thus driving yourself and your business forward.

You Must Keep Visualising Repeatedly

It is important that you continually visualise your positive image or positive thought (past, present and future) literally many times a day.  By doing this, your sub conscious mind will gradually accept it and it will make it easier to use the image or thought for your benefit.

Our Subconscious Minds Are There To Protect Us

Our subconscious minds are very powerful and are there to protect us.
Going back thousands of years to when we were in the jungle, our subconscious minds worked to protect us from dangers such as wild beasts and our tribal enemies, etc..  When confronted with a ‘dangerous’ situation, our subconscious minds would automatically kick in to move us away from the danger, without us consciously thinking about taking action.
These days, it can work differently to protect us;  it can, for instance, work automatically and spontaneously to keep us inside our comfort zones and away from difficult situations, without us thinking consciously.
If confronted by a situation that makes us feel uncomfortable, our subconscious mind will stop us getting into that situation.

We Can Override Our Subconscious Minds

It is possible, however to override our subconscious minds;  by repeatedly thinking about and visualising a situation, thought or image that takes us outside our comfort zones, we can program our subconscious minds to accept that we want to experience an uncomfortable situation.
Eventually it will allow us to do this.
For me, it worked by allowing me to enter a bar full of customers and to talk to them.  For Charlotte, it allowed her to talk to people at her exhibitions and it allowed her to have the courage to put herself and her business forward for business awards.

Visualisation Helps Focus

Repeated visualisation also allows us to maintain focus on our goals and our business journey.
When the goals involve personal self-development and growing our businesses, the continual visualisation ensures we are continually focused on moving forward; then continual progress forward is achieved.
Focus is really important, if business success is to be attained.

Visualisation Can Cancel Out Negativity

Very often, doubts can manifest themselves when negative comments are recieved or a negative situation arises.
Mentally, it can only take one negative comment to cancel out the positive feelings created by a large number of good comments or one negative situation can cancel out the effect of many positive situations achieved previously.
By using visualisation, you can cancel out a negative comment or a negative situation.
When a negative comment is received or a negative situation arises, for instance, you must first deal with it, then you must visualise the many good comments and good situations that have occurred in your business, previously.
This then should divert the focus from the negativity to the positivity.

Here Is An Example

At The White Hart, complaints were very rare.
I remember one situation on a Saturday evening when we received one complaint about a meal after serving 300 meals  -  the staff were feeling a little dejected because they were focusing on the ONE complaint.
We had been showered with compliments that night from the other happy customers and I said to my staff:
“Please focus on the 299 happy customers NOT the one unhappy customer”
That comment changed their mood, completely, as they visualised the happy customers, that they had served, and forgot about the one unhappy one.
It is very easy to focus on the negative – we can all do it.

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Try Visualisation Today, Yourself

If you do lack self-belief or self-confidence, you can use visualisation, yourself, to bolster your self-belief by setting and achieving goals.
Use this method:
  • Make a short list of your main goals
  • Choose the one or two most important goals
  • Break each of the chosen goals down into the steps, need to achieve each goal
  • Write down each goal and the steps required
  • Visualise each goal and its steps in your mind
  • List the challenges on the way and visualise you combatting these
  • Visualise the benefits that you will derive from achieving each goal
  • Write notes to remind yourself of these goals (and steps) and leave them in strategic places in your home and office – even the loo!
Breaking your goals down into steps will allow you to see how your goal can be achieved and this process should give you some confidence to think that the goal can be achieved, eventually.  There will be difficulties and challenges along the way and you should visualise yourself combatting these.
Each goal should be big enough to create ‘benefits’ for yourself or your business and you should visualise the benefit that will come from achieving each goal.

Use ‘Post-Its’

‘Post its’ are a good way to remind yourself of your goals and the steps  -  try leaving them anywhere that will prompt you, several times a day.
Gradually your subconscious mind will accept your thoughts and goals and it will allow you to act out the steps to achieve your goals.

Visualise The Benefits

Visualising the benefits can be very powerful.
If, for instance, your business is making a trading loss, this situation could creat worry and stress for you  –  can be a ‘horrible’ feeling.
You could set a goal to gain a certain number of new customers to stop the losses and to create a profit.  Here the real benefit would be greater sales from the extra customers and hopefully the creation of a profit.
You could imagine the ‘nice’ feeling of making a profit replacing the ‘horrible’ feeling of worrying about having a trading loss.
I hope you can see how visualisation can work.

Go Back To Your List Of Goals

When you have achieved your first goal or goals, then go back to your original list of goals and choose more and repeat the process.

Visulaise-Your-Success-544x350 Visualise Your Business Success


Give Visualisation A Go

I hope you can give Visualisation a go to move yourself and your business forward  -  whatever your situation, I am certain it could make a difference.
This is a very short explanation, but if you wish to talk more about visualisation, please contact me below or email me:

Contact-Robert Visualise Your Business Success


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Achieve Double-Digit Growth In Your Pension

Achieve-Double-Digit-Growth-In-Your-Pension-e1537442590214 Achieve Double-Digit Growth In Your Pension

Achieve Double-Digit Growth In Your Pension.

Want Better Growth On Your Pensions & Investments?

Here Is A Good Way To Do That.


You have worked hard to create a good profit in your business.  You are investing in a pension for when you retire.
You get your annual pension statement and the growth disappoints.
Have you been there?
I know many have.
Here is a way to get better growth – at least double-digit growth


Many Have Lost Money

Recently, there has been some press concerning pension scams, where a number of people have been defrauded out of large sums of money and, in some cases, their entire pensions.
This is incredibly sad when a person has worked hard and paid into a pension for some time, then to have it taken away from them by some rogue organisation or scam.
Talking to many business owners over the years, it is evident that many are too busy to think about their long-term pension arrangements and, when they do, they invest into pension schemes that have poor returns.
I thought it might be useful if I shared some good advice on how I have invested into a SIPP for the past 4 years and where I have achieved a minimum of 15% annual return each year.

Investment Funds

It involves investing in the global stock market but not by buying individual stocks and shares, such as BP or Shell, but by investing in Investment Funds, that are made up of many good shares, through a reliable and trusted platform called Hargreaves Lansdown.
You possibly have heard of Hargreaves Lansdown, as their representatives often appear in the business press or on the BBC, Bloomburg or CNBC with advice on pensions, investing and other business matters.
They operate a platform where you can buy and sell individual shares and investment funds. I have used this platform for the past 4 years and, as I have said, have achieved good returns on my investments.
Through this platform, I have three investment accounts:
1.    SIPP pension
2.    Tax free ISA
3.    Other investments
Prior to 2014, I had my pensions invested in several orthodox institutional pension funds but I noticed the return was slowing, despite promises of good returns.

It Was Very Simple To Do

I was very simple to start.
I opened a Hargreaves Lansdown account and arranged for my pensions to be paid into one SIPP account.
I also had ISA savings which were doing very poorly too and I transferred these into another account, but this time an ISA account, free of tax.
In addition, I also had shares in a number of FTSE 100 and 250 companies and transferred these into a third ‘other investment’ account that was outside the SIPP and ISA wrappings.
Everything was done online through the Hargreaves Lansdown website.

My Average Return Has Equalled 15%

Since then I have achieved an average of 15% growth, year on year.
But also for four years now, I have had all my investments in one place and whenever I log into my online Hargreaves Lansdown account, I can see instantly how much each account is worth and what my total portfolio is worth too.
Then, with just a few clicks, I can see how each investment within each portfolio is doing, too.

Before I Transferred Everything, I did My Homework

Crucially, though, before I transferred everything, I did my homework for about 6 months before I took the plunge.
The Hargreaves Lansdown website allows you to research investment funds before investing, which means you can follow the performance of selected funds before you invest into them.
You just register and set up a ‘watchlist’ by adding Investment Funds to the list and monitor how the funds do.
Simply go to the Hargreaves Lansdown website,


Hargreaves-Lansdowne-For-Pensions-e1537443311566 Achieve Double-Digit Growth In Your Pension


I Have Invested In More Than 40 Funds

During the past four years, I have researched very heavily the best funds to invest in and have invested in more than 40.
Investment values can go up and down, and it is possible to lose money, if you are careless.
The key is to spread the risk and this makes the whole process reasonably low risk.

An Investment Fund Is A Conglomeration Of Many Shares

An Investment Fund is a conglomeration of many different company stocks and shares, nominated by an expert fund manager. These funds could constitute as many as 25 or more shares in companies, sometimes from different parts of the world.
The idea is simple - if several shares decline in value, the whole value of the fund may not be affected as the risk is spread.
You can then spread the risk further by investing in a number of different funds. Then, if one fund value does drop, the others may not.
The one exception to this could be if there is a universal drop in all global markets, such as in 2008/9 banking crash and after the Brexit referendum.
Since I have been investing, I have reduced the number of investment funds down to less than 20 currently and I now have a very good idea of the ones to invest in for the best returns:

My Top 5 Investment Funds

Here are my Top 5 Investment Funds, currently:
  1. Lindsell Train Global Equity Class D Fund ~  last year’s growth 27%
  2. Fundsmith Equity Class 1 Accumulated Fund  ~  last year’s growth 18%
  3. AXA Framlington Global Technology Accumulated Fund Class Z  ~  last year’s growth 33%
  4. AXA Framlington American Growth Accumulated Class Z  ~ last year’s growth 33%
  5. Baillie Gifford American Fund Class B Accumulated  ~  last year’s growth 45%
The growth for all these funds for the past twelve months is very good, but each fund has also provided good growth for the previous two to three years, too.
Each fund is very well established and each is managed by very experienced fund managers, who really know their stuff.

How The Investment Fund Price Is Determined

Put simply, the total value of the fund is the total number of shares held multiplied by the value of each share. If the number of shares and/or their share price increase, so the total value of the fund increases and the fund price increases. Conversely, if the number of shares and prices decrease, so the total fund value decreases and the fund price decreases.
Many of the shares that make up the funds will pay dividends as cash or shares which go into building the total value of the funds.  Some these of dividends can be paid out as cash – these funds are known as ‘income funds’
When the dividends are not paid out, and all or most the dividends are reinvested into the fund, this will also add to its total value – these funds are known as ‘accumulated funds’.  


I Am Presently Favouring Non Uk & Non EU Funds

At the time of writing (September 2018), I am favouring specific non-UK and non-European funds because of Brexit and the doubts in these national economies. Some of my recommended funds do still feature UK and some European stocks, but these are in the minority.
I do think, however, if we have a hard Brexit or a ‘no deal’, all investment funds globally will decline in value.
I am tending to favour global funds that invest in several countries, especially the US but also technology funds that include the likes of Apple, Amazon, Facebook, Netflix and others.
Here, too, there could be threats  –  from President Trump’s trade wars and trade tariffs and the authority’s clampdown on the Technology companies.
You have to be mindful of what is happening.

I Have A ‘Plan B’

When I think values of one or more investment fund might drop, I will sell and will move the money into one relatively safe investment fund:
6.  Royal London Sterling Extra Yield Bond  ~  last year’s growth 6%
This is a 6th top tip and my ‘Plan B’.
The fund constitutes primarily UK bonds and its value and its price has a low spread but pays a healthy 5.5% dividend - so if the value of the fund does not rise, you still get paid a dividend which you can either reinvest into your portfolio or take as cash.
The price of this fund tends to move less than the prices of the other investment funds.


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One Other Tip:

I obviously keep an eye on the financial press to see how my funds will perform and each day, Hargreaves Lansdown will email you to alert you to trends in the markets. They also offer other expert advice, too, which is very useful.
I also tune into CNBC, when I can, at about 8.50pm to view a programme called ‘Closing Bell’ – this is transmitted as the US stock markets close and usually for the first 30 minutes or so, it includes views from many experts such as Investment Fund managers and share traders on the state of the US and other markets. 
Here, you can get an analysis for the reasons into the market moves for the day and you get an idea of how the markets will move in the future, which is also really useful.
Many of my investing decisions have been based on this programme.

One Final Tip:

All markets will move up and down – this is a normal cycle.
The rise and falls can be plus or minus 2% - 3% in the prices of investment funds.
This is good for investing.
I always buy into Investment Funds when the markets dip, or when the price is low, then as the market naturally rises, my investment can grow quite quickly.  
By doing this, I can gain 2% to 3% in as many weeks or months.
The time to sell is when the market prices peak or when you get the highest or best price.
If you are really clever, you can sell at the peak of a natural cycle (when prices are highest)  and buy the same investment back (when prices are lowest). The skill is predicting the cycles and when peaks and troughs will occur.
You won’t always get it right  -  I have not.
But if you get it right most of the time, you will win.

Charges For Investing

Hargreaves Lansdown and the Investment Funds do charge to use the platform and to invest, but these are modest, usually about 1% or so per annum and if you are clever, you can easily cover this cost.

Look At The Hargreaves Lansdown Website

Take a look today at the website, register and have a good look around.
Then create a ‘wishlist’ and load the funds that I have recommended from this blog and monitor the price etc. over a 6 month period.
Maybe load other funds that may interest you, too.
Then, when you have a feel for things and the prices are right, maybe start investing.  The minimum investment is £100.
So you could start slow.
Best of luck!

More Information And Advice

This blog is a very simple explanation of what can be achieved and is only a simple summary.
If you would like to talk to me about this or you would like to know more, I would be very pleased to help you get started.
Please contact me below or email me at

Contact-Robert Achieve Double-Digit Growth In Your Pension

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5 Business Growth Hacks (Part1) To Boost Your Business Sales & Profits

5-Business-Growth-Hacks-e1536139800267 5 Business Growth Hacks (Part1) To Boost Your Business Sales & Profits

5 Business Growth Hacks To Boost Your Business Sales & Profits.

Small & easy-to-implement business ideas that are guaranteed to make a big difference to your business.

by Robert Viney

Part 1.

This is the first part of a series of blogs with short bite size pieces of business advice, which if implemented could make a real difference to your business sales and profits.
I have realised, from more than 30 years of starting and running businesses, it is very often the small and simple things that can make the biggest difference to the growth of a business.
Also from coaching many businesses over the past 15 years, I have learned that many small businesses owners use the excuse of ‘not having time’ to NOT implement new ideas.
But when shown how to make small changes that take little time to plan and implement, they realise that they do have time, after all, and it is very possible to introduce new ideas that can make a big difference.


Here I Suggest 5 Business Growth Hack Ideas To Boost Your Business

Here I suggest FIVE ways to make changes to your business – one for every day of a 5 day working week.
Start with number 1 on Monday and work through to number 5 on Friday.
Each should only take one hour of your time, each day and, in some cases, a lot less time.


1.    Monday  -  Collect Customer Reviews
2.    Tuesday  -  Place Your Customer Reviews On Your Social Media and Your Website
3.    Wednesday  -  Make Continual Progress In Your Business
4.    Thursday  -  Ask Your Employees To Suggest Three Ways To Save Money In Your Business
5.    Friday  -  Divide Your Customers Into Customer Groups



1.    Collect Customer Reviews

87% of people will go online and check your customer reviews before they purchase from you.
But if you have no customer reviews or you only have a few or what you have are out of date, your potential customer will not be impressed and you could lose them.
But it is very simple to get a review from a customer who has made a purchase - simply ask them.
In my experience, most people are happy to provide you with a review, but many business owners are too frightened to ask for fear of what they will hear.
But good or bad, you need to know.
If the review is good, you will know that what you are doing is satisfying your customer and if the review is bad or poor, this is valuable information for you to improve things.
So, you must do it today.
Contact your most recent customers and ask them for a review  -  'phone or email them now!



2.    Place Your Customer Reviews On Your Social Media & Your Website

New potential customers will buy when they have trust in your business and your products.
One way to create trust is from good reviews from existing customers – so it makes sense to place them where your target customers will be looking and where they will see them.
That means your social media and your website.


See How This Can Be Done

Recently, I did this for one of my clients.
His name is Chris Fleet, a top accredited UK hypnotherapist, helping people with anxiety and depression to improve their lives.  He also trains new hypnotherapists at his Devon School Of Hypnotherapy to Diploma Level.
Recently I placed this review from a successful hypnotherapy student, who graduated from his school, onto his Facebook and LinkedIn pages.
It was only part of the review, as the student Jo Webber provided a lengthy review - but it was enough to create much awareness.

Chris-Was-An-Amazing-Teacher-e1536140627160 5 Business Growth Hacks (Part1) To Boost Your Business Sales & Profits

Here is another student review from another one of Chris Fleet's successful students, Ali De Matos  -   I placed this onto the home page of his website, along with a picture of Chris and Ali De Matos, proudly showing off her Diploma In Hypnotherapy.
Crucially, the review and picture were placed near the top of the webpage, so that more visitors would see it.
Again this technique has worked well and has helped to sell his Hypnotherapy Course places.


Testimonial-Ali-DeMatos-e1536142298146 5 Business Growth Hacks (Part1) To Boost Your Business Sales & Profits

Gain-A-Diploma-In-Hypnotherapy-525x350 5 Business Growth Hacks (Part1) To Boost Your Business Sales & Profits

You can see more by visiting
This technique of placing customer reviews onto social media and onto website pages can be very powerful and is something you should do, too.


3.    Make Continual Progress In Your Business

It is wise to have a good Business Plan for your business to set your strategy, but too often, small businesses create a Business Plan, then either forget about it or ignore it.
Often there is a good reason for this  -  the business strategy that they have set themselves or that someone else has set for them is too ambitious and they are overwhelmed by it.
In business, you need to continually move forward, but a slow steady pace is far better than trying to grow your business at a gallop – growing a business is a marathon NOT a sprint.
The best strategy that I advise for my clients is simply to just beat the previous month’s sales total. If you do this most of the time, you are ultimately moving your business forward and in the right direction.


This Is Very Simple To Do
This is simple to do  –  just record and total your business sales for each month and try to beat the previous month’s total.
For most businesses, you can either keep a cumulative sales total as the month progresses or set aside an hour or so at the end of each month, to total your sales.
If you don’t beat the previous month, then sit down and see how you can improve things for the coming month.
By adopting this strategy, it can remove a lot of unnecessary stress and can stop you becoming overwhelmed by the enormity of the task of achieving a large growth.
If your monthly turnover is £10,000.00, say, and you beat each month by 1% for ten months of the year, your annual sales will grow by approximately 10%  -  provided, of course, the other two months don't see a big drop in your sales!



4.    Ask Your Employees To Suggest Three Ways To Save Money

Employees love to feel that they are more than just ‘workers’ in a business.
I know from experience that many like to feel more involved in the business than just working in it and one of the best ways to achieve this is by sometimes involving them in the decision making.
I know many employees have some good ideas about how a business should be run but, too often, they feel their views are not welcome or are not needed.
They then keep these ideas to themselves.
For my businesses, some of my best business idea have come from employee suggestions and these ideas have proved to be very successful when implemented.
As a business owner, you cannot have all the answers on how your business should be run best and you should really welcome ideas from the people who are often the closest to the working clogs of your business  -  namely, your employees.


Ask Them To Suggest Three Ways
Today ask your employees to suggest THREE WAYS to save money and to reduce costs in your business  -  maybe, even offer a prize for the best suggestion.
I think you could be surprised by what is suggested.



5.    Divide Your Customers Into Customer Groups

Then, finally for Friday, a good suggestion to grow your sales by understanding your customers better.
You customers will only buy from you if they feel your products really help them and if your products provide the right benefits.  If they think your products are not right, they will not buy and you could lose potential sales.
One good way to optimise your sales is to ensure your products are exactly what your customers want but there is a good chance not all of your products will appeal to every customer.
If, for instance, you run a café and you have a nice selection of meals, it is very easy to think that everyone will have the same dietary tastes.
But, in reality, this is not the case.
For instance, older people may like to eat different meals to younger people, meat eaters will want different choices to vegetarians and vegans and some people may like a large meal while others will like a light meal.
This is just a general description of how tastes could vary.


Customers Can Be Divided Into Groups
A good way to approach this is to think that customers can be divided into distinct customer groups, where each group could contain customers of a similar disposition with similar tastes, such as:


·      Older people
·      Younger people
·      Meat eaters
·      Vegetarians
·      Vegans
.      Children


In order to optimise your café sales, you would be well advised to offer different meals for the different individual customer groups.


For other businesses, you might have other customer groups based on:


·      Gender
·      Earning ability
·      Marital status
·      Retired
·      Homeowners
·      Students
This list is not exhaustive but should give you an idea of how to potentially divide your customers into groups.


Simple Exercise To Evaluate Your Customer Groups
It is a very simple exercise to take an A4 piece of paper and to list the likely customer groups that your products appeal to, and then to list which of your products will appeal to each group.
You should then assess each customer group, separately, and see whether the needs and wants of the customers in each group are fully catered for by your products.
When they are not, maybe create new products or improve existing products.


Maybe ask yourself these questions:
1.    Do I have a good choice of product(s) for each of my customer groups?
2.    Are my products right for each customer group?
3.    Do my products bring the right benefits to each of my customer groups?
4.    Does each of my customer groups get a good customer experience from my products?
From this very simple exercise, you could be surprised to discover that you are losing potential sales simply because you are neglecting one or more customer groups.
To help you with the process, you could even ask your customers what their views are  –  as suggested in 1) above here in this article.
The more you know and understand about the needs and wants of your customers, the greater the number of customers, you will attract and the more of your products, they will buy.


5-Business-Growth-Hacks-490x350 5 Business Growth Hacks (Part1) To Boost Your Business Sales & Profits


All 5 Growth Hacks Are Very Easy To Implement

The basis to the success of my business coaching is to make business owners think differently about their businesses.
Very often owners are too close to their businesses and their thinking becomes very narrow and very restrictive.
But when shown ‘how to think’ and ‘what to think’ differently, I have seen many business owners experience ‘lightbulb moments’ where they suddenly see things differently within their businesses.
The results can be staggering  -  creating big positive changes to their businesses through small actions that have taken ONLY the minimum amount of time and effort to implement.


I Want To Challenge You To Use These Ideas

Starting next MONDAY, please implement each one of these ideas on the days indicated and see if you can use these ideas to grow your business.
If you are already using some or all of these ideas, then well done.


Let Me Know How You Get On

I would love to know how you get on  -  so please contact me.
Email me at or contact me below.

Best Of Luck!

Please look out for Part 2, too, in the coming weeks, with more easy-to-implement ideas to grow your business.

Boost Your Customer Numbers Through Engagement

Customer-Engagement-2-490x350 Boost Your Customer Numbers Through Engagement

Want To Boost Your Customer Numbers?

Engage with every customer & treat them like a 'guest' visiting your home.

 Written by Robert Viney


I am certain that if you greeted a visitor into your home, you would be courteous, polite and friendly.
Am I correct?
When an existing or potential customer visits your business, do you extend the same courtesy?
I would hope you would.
But if you do, I think, quite possibly, you could be in the minority.


Many Businesses Do Not Treat Their Customers As Guests

In my experience, many businesses do not do this.
And, sadly, these businesses are missing out on new customers, more sales and more profits, as a result, and they cannot see it.


A Sure Way To Grow Your Customer Numbers Is To Engage

A sure way to grow your business customers, sales and profits is to put yourself out and to engage with everyone who comes into contact with your business.
Then, over time, many of these people could be converted into paying customers.


Convert Guests Into Customers

I know, for certain, that this works.
For more than 30 years, I have practiced making people feel like ‘guests’ and I have been able to convert many of these into paying customers.
In all my businesses, it has never failed to work.


I Often See Businesses Not Engaging

Constantly, I see businesses not engaging sufficiently.
Let’s look at the retail trade …
I am continually disappointed by the reception that I get when I visit high street shops.
It does not matter where I am, I often get the same reception … or the lack of reception.
More often than not, there is no engagement from the staff or owners of these shops.
Not even an acknowledgement!


I Expect This In Larger Shops

Sadly, I expect it in larger shops owned by large chains, but I often see the same action from smaller independent shops when the owner is present.
So many make no effort to engage, not even a “Hello” or even ‘eye contact’
I take that as being very rude and this action can make it uncomfortable for the customer to be in the shop.
I certainly don’t feel like a ‘guest’


For me, my thought is often this:
“If the owner cannot be bothered to engage, then I cannot be bothered to browse their shop and spend my money”
So, I leave the shop and I know many of my friends and associates feel and do the same!
Have you had this experience too?
These businesses are losing potential customers and sales and they cannot see it.


I Have Worked In Retail Most Of My Working Life

I have worked in retail most of my working life  –  I have run public houses and high street shops  - and engaging with customers has been easy for me.
When a customer is in front of me, making eye contact, saying “hello and welcome” is a spontaneous reaction.
I have always felt not to talk is VERY RUDE.


I Have Always Made The Effort To Talk

I have always made the effort to talk to them.
It does not have to be a long conversation, just a few words to make the customer feel welcome.
I have treated them as if they were a guest in my own home.


Most Customers Want To Be Welcomed

Most customers just want to be acknowledged with a nice “Hello” to break the ice.
Surely, in that situation, there is really no excuse on the part of the business owner or employee not to engage when the customer is just a few feet in front of them.
No engagement is very rude!
No engagement is ruining businesses and losing business owners customers, sales and profits.
No wonder the High Street is dying!


It Does Not Have To Be A Long Chat

The skill of the retailer is knowing whether the customer wants to just a quick “Hello” and a short chat or whether the customer wants a longer chat.
Not all customers are the same, but all customers deserve the courtesy and politeness of at least being acknowledged.

Copy-of-Customer-Engagement-490x350 Boost Your Customer Numbers Through Engagement

I See Poor Engagement Everywhere

It is not just retail businesses where I see little engagement, it is everywhere.
There is the telephone …
I have had more poor experiences than good ones, here.
Many times, I have experienced an unhelpful person on the other end of a telephone line, who keeps engagement to the minimum, making me feel they don’t really want my business.
Have you had this experience too?
I am sure you have.
The good telephone operative should be able to make a potential customer feel like a ‘guest’ by making them feel welcome to ‘visit’ their business, even though it is on a telephone line.


I See It Online Too

Online offerings from businesses can be similar.
The customer’s journey starts much earlier than it used to before the internet came along.
85% of customers will view a company’s website and their social media output and read their customer reviews, etc before buying from the customer.


But Many Are Not User Friendly

But, too often, the online offerings, such as their website or social media sites are not user friendly or are sparse on detail and don’t draw visitors into their businesses.
Half of businesses still don’t have websites (incredibly) and many of those that do have a website, do not seem to prioritise them by regularly updating them and making them easy to use.
Social Media is a great platform to engage with people before and after they buy, and many businesses are not taking advantage this great facility -  much of which is free to use.


Many Are Out Of Date

I often see websites and social media output that are not regularly updated.
One bad practice for social media is what I call ‘post & go’ – here a piece of content is posted about their business and then the business owner disappears, often ignoring corresponding comments and questions or not responding quickly to them.
That is no way to engage and this poor level of engagement puts people off the brand.


People Should Be Made To Feel Like ‘Guests’ On Line, too

When someone visits the online offering for a business, they should be made to feel welcome and again be made to feel like a ‘guest’ – but sadly many don’t.
If a visitor feels like a ‘guest’, they are more likely to stay on a website or a social media platform and have a good look at what is offered and be tempted to make contact or buy.


Some Businesses Try To Sell Too Hard

Other businesses make the mistake of posting content that tries to sell sell rather than educate on their Social Media accounts.
These businesses do not realise that customers want to learn about the products and the business selling them before they consider purchasing.


People do NOT want to be sold to

All target customers want to learn about a business, its products and the benefits that can be experienced.
And, they all want this before they buy.


People Want To Learn About The People Behind A Business

Furthermore, people want to learn about the people who own and run the business.
If social media marketing is done right, it is very possible to gain an insight into the personalities of the owners and the culture of the business.
All of which can influence a purchase.


Engagement Does Work

Not all businesses are poor at engagement.
Many do it very well, some incredibly well, but sadly, from my observations, such businesses are in the minority.
But, I know with great certainty that the businesses that engage and talk well to their customers, always achieve higher sales and profits.


Why Does Engagement Work?

The reason engagement works is very simple.


People Buy People!

A person is more likely to buy from a business if they know and like the people who own and run it.
It is basic psychology.
When a customer likes the people behind a business, they will buy more of their products, be loyal to their brand and they are more likely to tell others about that business.
Conversely, though, when people feel no affinity for a business, its brand and its products, they do not buy.


I Ran A Delicatessen Business For 12 Years

For 12 years I ran two very successful delicatessens/sandwich shops in Torbay. Myself and my employees engaged with all visitors and customers to the shops.
I say ‘visitors to the shops’ as I was not bothered if people entering the shops bought. Everyone received a nice greeting and each was made to feel welcome and, importantly, there was no pressure to buy.
Each visitor was made to feel like a ‘guest’
PICKNICS-OF-DEVON-TORQUAY-SHOP-506x350 Boost Your Customer Numbers Through Engagement
My philosophy was simple:
Get to know people through engagement and then build up a relationship with them rather than try to sell to them.
On average, 8 out of 10 people always returned to buy eventually.
And, when they did buy, we were always keen to thank them and to engage further, encouraging them to return and, I am very pleased to say, most did.
In this way, we were able to build up a huge army of loyal customers who returned to buy more and more.


Businesses That Engage Are Busier

Any business whether, retail, non-retail or online that adopts this same procedure of engagement are always busier with larger numbers of customers and sales.
It always works, if done right.


For Your Business, Set A Deliberate Strategy To Make People Feel Like ‘Guests’

If you don’t have a strategy of engagement now, set yourself one now to create greater engagement and make your customers and potential customers feel like ‘guests’.
One of the biggest tips that I can give you is to think about how you interact and engage with your customers:
  • Before a purchase
  • During a purchase
  • After a purchase
Look at all the contact points between your business and your customer  -  even make a list of each contact point and critically analyse how you and your employees engage and interact.
Whether a contact point is direct or indirect engagement with your target customer, review this contact point.
Does it make your target customer feel welcome and comfortable within your business?
Does it make them feel like a ‘guest’?
Look at your website and social media channels and ask yourself if you sell too hard.
Do you educate or sell?
Ask yourself if you provide enough information about your products or services to enable the potential customer to make an informed decision about buying.
Will your potential customer understand everything that they need to know before they buy and is this information easily accessible and presented well?


80% Education To 20% Selling

I think, from experience, an average ratio of 80% education and 20% selling is a good ratio that can be very effective.
Try to adopt this ratio in your engagement.

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Think How You Can Develop Long Term Relationships

This approach has successfully created thousands of long-term relationships with my customers and these relationships have been a large contributor to me being able to build up an army of loyal customers with each returning to buy more from my businesses, time and time again.
You can do the same.


Want More Advice?

If you would like to discuss this article more with me, further, and how you can develop more engagement within your business and how to make your customers feel like ‘visitors’ and ‘guests’, please contact me below or by email:
Robert-Viney-e1524724492788 Boost Your Customer Numbers Through Engagement

Your Employees Could Be A Gold Mine

Your-Employees-Could-Be-A-Gold-Mine-525x350 Your Employees Could Be A Gold Mine

Your Employees Could Be A Gold Mine.

Extract The Gold Dust Buried Within To Grow Your Business.

Are You Getting The Most From Your Employees?


I expect you have never thought of your employees as a Gold Mine?
But your employees could be a gold mine.
Buried within your Gold Mine could be tons of valuable Gold Dust which, if extracted right, could be used to grow your business, your sales and your profits.
But, as any good miner will tell you – you must open up the mine in order for it to give up its riches.


I Want To Share Two Methods To Grow Your Business.

In all my businesses, I have always thought of my employees as Gold Mines and I have often used TWO METHODS to open this mine to yield the Gold Dust contained within.
If you employ people within your business, you must think to use the same TWO METHODS to extract your own Gold Dust.
Two methods that, if used right, should boost your business, your sales and profits.


But first I want to ask you a question.

You might be the boss of your business and quite possibly the founder, but do you understand your business better than your employees?
I expect you might well answer “yes”


But is that really the right answer?

I would suggest the answer should really be “No”
As the person running the business, it is quite likely that your culture and your philosophy is stamped onto it.
It might even be an extension of you and your personality.
But, in my experience, business owners can become ‘blinkered’ and short sighted about their businesses, seeing their businesses only through their own eyes.
In many ways this can be of benefit to the business but not always.


Others Could See Your Business Differently

Others within your business could well see your business differently to how you see it.
Your employees, for instance, will be able to observe you within your business and how you run your business, and they will quite possibly see things differently to how you see yourself and your business.


Have You Asked Your Employees What They Think

But have you ever asked your employees what they think of your business?
Quite possibly your answer will be “No”
In my experience, very few business owners have done this – especially owners of small businesses.
Many don’t think that the opinions of their employees are valid and appropriate, and some owners are even frightened to ask, as they are fearful of what will be said.

Customers-Have-The-Most-Important-Opinions Your Employees Could Be A Gold Mine

The Most Important Opinions Are Those Of Your Customers

The most important opinions are, however, those of your customer; these determine whether a customer buys from you or not.
But how well do you know and understand the views of your customers?
Again, quite possibly, the answer could be “No”, again, if you answer honestly.
In my experience, most business owners could improve their understanding greatly.


Most Owners Would Learn Much By Asking Their Employees

Most employers would learn much by asking the opinions of their employees.
Your employees are nearer to the ‘coal face’ than you are.
Many would have direct contact with your customers and would almost certainly have better contact with your customers than you do.
They will consequently understand the needs, wishes, desires and views of your customers well.


You Need To Know The Views Of Your Employees & Customers

When you ask your employees for their comments, you will not just get your employees’ views but, almost certainly, you will get the views of many of your customers, too.
By asking your employees, you will could get views from two important and valid sources.

Their-Views-Will-Be-Gold-Dust-1 Your Employees Could Be A Gold Mine


These views will be Gold Dust to you.

These views and opinions would definitely be something you should know about, if you are to keep growing your business success.
These will be the equivalent of Gold Dust, giving you the knowledge to improve your business and the opportunity to increase your sales and profits.
With Gold Dust in mind, let me share two methods with you that I have often used to obtain this Gold Dust contained within my Gold Mine.
  • Method 1 involves primarily the personal views of your employees
  • Method 2 should involve a combination of both employee and customer views


Method 1

Method 1 involves periodically asking each employee individually a number of questions to gauge how they are thinking about their position and their job within your business and what they are thinking about your business as a whole.
Here are some questions that I have asked in the past and which have always created some good interaction:
  1. Which part of your job do you like best?
  2. Which part of your job do you like least?
  3. How could your job be improved?
  4. How could you become more effective and more productive in your job?
  5. What ambitions do you have within the business?
  6. How long do you plan to be employed within the business?
  7. Do you feel you have been trained right for your role within the business?
  8. What training would you like to improve your skills?
  9. Do you feel your skills are being best used within the business?
  10. What qualifications would you like to acquire within the business?
  11. Do you feel the team within the business runs as a team?
  12. How do you feel the team could work better?
  13. Do you feel the leadership provides the right leadership?
  14. Do you feel inspired and motivated by the leadership?
  15. Do you feel encouraged and motivated to keep improving yourself within the business?
  16. Do you feel you can easily talk to the business leaders?
  17. Do you feel you can suggest ideas that would benefit the business?
  18. Do you feel you are listened to by the business leaders?
  19. Do you feel that your ideas are used within the business to grow it?
  20. Do you feel appreciated by the business leaders?
  21. Suggest three ways to improve the business
You could ask all or some of these questions and, quite possibly, you could think of your own, as appropriate to your business organisation.
It is good practice to issue a version of this questionnaire to your employees once a year.
With the answers in, you can either review the findings individually or collectively in a group or both.
I have done both and I have always learned much from the process and, indeed, have my employees, too.


The Process Can Be Stimulating & Invigorating

I have always found the whole process very stimulating and invigorating, for myself, and I know for certain for everyone else involved within the business, too.
Every time that I performed this exercise, the business and the team always benefited greatly.


Method 2

The second method involves asking a separate set of questions that could provide you with a good insight into how your employees think your business can be improved.
Remember earlier, I said that your employees are at the ‘coal face’ of your business and are probably closer to your customers than you are.
Again, with your Gold Dust in mind, you could ask the following questions:
  1. How do you think the business could be run better?
  2. What do customers say about our products?
  3. Suggest three ways to improve our products or services?
  4. Could you suggest products or service that we could offer but presently don’t?
  5. Could you suggest products that have been requested by our customers?
  6. What do customers say about our customer service?
  7. Could you suggest three ways to improve our customer service?
  8. What do customers say about our customer experience?
  9. Could you suggest three ways to improve the customer experience?
  10. What do customers say about our pricing?
  11. What is your view on our pricing?
  12. Could you suggest three ways to improve customer contact?
  13. Could you suggest three ways that we could improve any aspect of our business?
This is a generic list of questions that you could ask your employees and, again, you could probably think of others, appropriate to your business organisation.
The best process is to ask questions that are specific to your business and your products.
For method 2, I have found the best approach is to ask just 1 or 2 questions only at a time to get the best response and the best ideas.
Asking just one or two questions is a good way, as it achieves the best engagement from the employees and it reinforces their focus.


Discuss Ideas As A Group

I also found that when discussed as a group, a good dialogue and good ideas evolved – better than when discussed individually.
One note of caution here, though, the more reserved employees often made the less contribution to the process but often presented some of the best ideas.


Both Methods Can Yield Good Ideas

I have always found both methods to be very informative and I have always found the suggestions and ideas from my employees very constructive, very useful and, when implemented right, have made a great contribution to the growth of the business.

Employees-Like-To-Feel-Valued Your Employees Could Be A Gold Mine

Employees Like To Feel Valued

Most employees like to feel valued and they like to feel part of the business and part of the decision making.
The process involving these two methods nearly always creates other additional business benefits, worth mentioning here, too:
  • Employees feel their voice is being heard
  • Employee loyalty can be enhanced
  • The business team can become closer with a stronger tie
  • The owner/employee bond can become strengthened
  • The company culture can be reinforced
Many employees also like to be able to excel in their roles and this process can give them the inspiration and opportunity to do this.


You Will Certainly Receive Some Good Ideas

Almost certainly, you will receive some good ideas and suggestions and you could be surprised by the quality of these.
You should always implement the best ideas suggested as this will make your employees feel the process is working.  If you do not use their ideas, you do risk de-motivating your employees.


Let Your Employees Take Ownership

When a certain employee suggests something good, give them ownership of the idea and the role and responsibility to introduce the idea into the business with your support and encouragement.
In my experience, employees are often very keen to take and perform this role and I have often been surprised by the level of motivation and confidence created, correspondingly.


You May Not Like Some Of The Truth

At first, you might well learn some uncomfortable truths about yourself and your business but it is important not to take these personally but to accept them in the spirit that they are offered.


Most Employees Want To See Their Business Flourish

In my experience, most employees wish to help to improve the business that they work for and to help grow it and to feel inspired and motivated within their roles within the business.
Open Your Gold Mine & Extract The Gold Dust
I guarantee if you use these two methods right, you will become the proud owner of a very fruitful Gold Mine, yielding much Gold Dust, with which, you should be able to grow your business.


Exploit Your Gold Mine

If you employ staff within your business, think about your Gold Mine and the Gold Dust buried deep within. Your employees could be a gold mine.
Mine the Gold Dust and use it to grow your business.

Your-Employees-Could-Be-A-Gold-Mine-525x350 Your Employees Could Be A Gold Mine

Your Employees Could Be A Gold Mine

Please use these methods within your business and please tell me how you get on,
Best of luck
If you wish to discuss these methods with me further, please email me at or contact me below.

Use Word Of Mouth To Slash Your Marketing Spend

Use Word Of Mouth To Slash Your Marketing Spend

Use-Word-Of-Mouth-To-Slash-Your-Marketing-Spend-600x323 Use Word Of Mouth To Slash Your Marketing Spend

Want To Slash Your Marketing Spend?

Use Word Of Mouth.

Word Of Mouth Can Be Very Powerful In Spreading The Word About Your Business & At Growing Your Business


In 30 years in business, I have created massive sales using one very powerful marketing method that has cost me nothing to implement.
Many business owners know about this same method but very few use it to great effect and I have yet to meet anyone who has used it as effectively as I have done with the same incredible results.
In this article, I want to share this method with you and I want you to use it to drive up your sales, too.

Word Of Mouth Is Very Powerful

I am sure you know that Word of Mouth can attract new customers, but do you know that if you make it your main marketing tool, it can be incredibly powerful in driving up customer numbers and sales in your business?
Your customer numbers and sales can literally be catapulted if you repeat my strategy.

Word Of Mouth Creates Trust

Word of mouth works well because it conveys trust.
When a recommendation about your business comes from one person to another, it conveys trust to the second person, and generally people buy when they have trust in a business, its service and its products.
I have been in business a long time and have started and run several businesses and I have always used WORD OF MOUTH as the biggest part of my marketing strategy.
Yes, not just part of my marketing strategy but the biggest part!

I have Included Word Of Mouth In My Marketing Strategy

Every Business Plan that I have ever created has included it.
As part of my marketing strategy, I have gone out of my way to make everything about my businesses, my products and my customer service really excellent, creating an excellent customer service and making my customers happy and excited.
Then, through this excitement, I have got my customers to tell others.
This strategy has worked really well in every one of my businesses and if you were to set the same strategy, you could achieve the same.
I have written about creating an excellent customer experience and making your customers happy, previously in two blogs. You can read them here:

Provide an excellent customer experience and you would never have to search for customers again

Boost your business success by making your customers happy


Word Of Mouth Saves Money, Time & Effort

In my in businesses, I have spent very little on marketing and advertising because of Word Of Mouth.  In fact, I estimate my expenditure has been just 0.005% of total sales generated.
Now that is cost effective!
But anyone can do the same  -  I am absolutely certain ANY business could create the similar return on investment too.

Your Customer Ambassadors Do The Marketing For You

When you excite a customer enough to make them repeatedly tell their friends and associates, they become what is often known as a ‘Customer Ambassador’  -  they become unofficial ‘Ambassadors’ for your business.
Many customers don’t know they are called that and many will not realise the function they are performing for you.
But every time one of your customers tells another person about you, they are doing your marketing for you.
And, importantly for your marketing budget, they do not get paid for this either, making this process very cost effective.


Many Owners Are Too Busy For Marketing Their Businesses

The one comment that I frequently get from small business owners is they do not have time to market their businesses.
But if every business owner set a deliberate marketing strategy of making their customers really happy and very excited through offering and delivering an excellent customer experience, they would not have to worry about marketing their businesses. 
Their army of unpaid ‘Customer Ambassadors’ would do it for them, while they get on with other stuff, saving them time and effort.
Surely that must be very attractive to every business owner.

Set A Definite Strategy As Part Of Your Marketing Plan And Your Business Plan

Please repeat what I have been doing for years and think about setting a definite strategy of creating unpaid ‘Customer Ambassadors’ by making your customers so excited that they will tell everyone else about your business.
Do the following to create your own WORD OF MOUTH strategy:
1.       Decide that you will create an army of ‘Customer Ambassadors’
2.       Decide that you will make your customers really happy & excited
3.       Decide that you will offer the very best customer experience possible
4.       Think how you can make the customer experience as excellent as possible
5.       Look at everything you do in your business and make it excellent
6.       Look at the customer journey through your business from when they first become aware of you, through to the buying process.
7.       Look at every customer contact point and make sure every point is an excellent experience for your customer.
8.       Send your customers away so happy and excited, that they want to tell the world.
The place to start is to first decide that you will create ‘Customer Ambassadors’ by making your customers really happy and excited enough to tell others by offering the very best customer experience.

Ask Yourself Three Questions

Then, try to think as the customer thinks and ask yourself three crucial questions:
“What would I want if I was my customer?”
“If I was my customer, what would give me a good customer experience?”
“How could I excite myself, through my business offerings, if I was my customer?”

Try asking these questions of your existing customer, friends and colleagues, too. 

You should then make a list of the possible answers and think how the answers apply to everything that the customer experiences within your business.

Make A List Of Every Customer Contact Point

Make a list of every customer contact point for your business and appraise each point with an honest score from1 to 10, where 1 is the lowest and 10 is the highest or is excellent. 
To make your customers happy and excited you need 9/10 for each contact point. For customer contact points that score less than 9, look to see how you can improve these and achieve excellence in everyone.
Then apply the answers from the questions above to each contact point along with other improvements that you think will be appropriate until you can achieve scores of 9 to 10 for each. 

Monitor The Results

Finally, you must monitor the results to make sure your WORD OF MOUTH strategy is working.
You need to ask your customers for their opinions on what you are offering and delivering and how they perceive the improvements that you have made.
Hopefully you will get more positive comments about your business and you should gradually see new customers coming to you, as a result of the extra word of mouth generated. 

Use-Word-Of-Mouth-To-Slash-Your-Marketing-Spend-600x323 Use Word Of Mouth To Slash Your Marketing Spend


Give It A Try Now

Give it a try now – I am certain, if you can do things right, you will see word of mouth start to work for you, increasing your customer numbers, growing your sales and decreasing your marketing costs.
If you wish to talk to me more about this article, please contact me below or email me at

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Be A Business Success By Copying Other Successful Businesses

Be-A-Business-SuccessBy-CopyingOtherSuccessfulBusinesses-600x323 Be A Business Success By Copying Other Successful Businesses


Be A Business Success By Copying Other Successful Businesses.

 Want To Boost The Success Of Your Business?

A Method Guaranteed To Bring Business Success.

If you are running a business or you are planning on starting a new business, I am sure you want it to be as successful as you can make it.
There is one simple process that can boost the success of any business, but so many business owners don’t think to use it.
Many don’t even know about it.
But if it is done right, it is guaranteed to work.
Here in this report, I want to share with you the method I used to create a great start to my first business.  I am certain if you use the same method, your business or your startup could be greatly enhanced as a result.


Originally, I Was Told I Would Not Succeed In Business

When I first started in business, I was told that I would not be a business success and that I would fail and that I should forget the idea.
This got me thinking and wondering why some businesses were successes and why some businesses failed and why some entrepreneurs were massively successful and why some entrepreneurs were not.
I decided to research business success and business failure and to see if there was a trend.
This was back in 1980, when there was no internet, so the process was not as easy as it could be now, but I decided to talk to as many business people as I could and to research their businesses, their business models, their business strategies and their levels of business success.


A very strong trend emerged

1)      The most successful businesses owners and entrepreneurs were those with a strong positive mindset and attitude, generally.
2)      The least successful business owners and entrepreneurs were those with weak, negative mindsets.
In short, I observed that the stronger and the more positive the mindset, the greater the business success.
But this was only true if the strong mindset was applied right.
A strong positive mindset and attitude did not guarantee success.
The most successful in business were those who applied their strong mental attitudes best in their thinking and in their actions. In other words, the entrepreneurs who were able to adopt the smartest thinking and the smartest actions.
Thirty plus years later, I can say that this observation is still true and, importantly, it is not just my observation, as it is also supported by The Harvard Business School and many of the other global business schools, who consistently report that their most successful candidates are those with the strongest attitudes and not necessarily the best grades.
I have written about this previously in four of my other blogs, namely:
Become One Of The 10% Most Successful In Business
Have A Strong Positive Mind
Have Smart Business Thinking
Have Smart Business Actions
Please have a read of these, if you have not already done so.


When I did Start, I Was Ready To Start

I eventually started my business in 1984, but when I did start I was ready to start.
I knew how to succeed in my business and I knew how to avoid failure.
I not only researched the most successful entrepreneurs in business and understood why they succeeded but I also copied many of their successful business ways, strategies, and methods.
And, I also researched those entrepreneurs who had failed and understood why they failed and made a conscious effort to avoid their ways and methods.


I changed My Mindset And Attitude

One of the most important things that I did was to change and strengthened my mindset and my attitude and I learned how to think smartly and creatively.
Again, previously, I have written about this in two of my other blogs:
7 Ways To Achieve A Positive Attitude
8 Ways To Beat The Fear Of Failure


I Researched My Competitors

My research also took me to investigating my potential competitors, in great detail, and to looking at their business strategies and business models.  I worked out which business strategies and business models created their business success and worked out which strategies and models were not so successful.
When I started, I designed my business around the strong parts of my competitors’ business models and I avoided the weak parts and the parts that were obviously not working.
In other words, I copied the best parts of my competitors’ businesses and avoided the bad parts.
But also, importantly, I did not just look at my competitors, I researched other businesses outside my niche and investigated both successful and unsuccessful businesses.
As with my competitors, I included the best parts into my own business and avoided the bad parts.


History Is Full Of Examples

When you look back at the history of starting and running businesses, there are loads of examples where SUCCESS IS SUCCESSFULLY COPIED.
It goes on all the time.
And, the reason is simple - it works.
Every successful business does it.
In the 1960’s, McDonald’s were very successful in the U.S. with their take-away burgers.  The founders of Burger King could see the success that McDonald’s were having and wanted to start a similar business.
But they did not rush in.
They took their time and they did their HOMEWORK first.
They studied the most successful McDonald’s outlets and learned about the methods of trading that they used, the products that they were selling and the customers who bought these products.
They did much of this research by literally visiting McDonald’s outlets and sitting inside and outside the busiest outlets.
They then simply watched what went on.
With their research complete, they then started their own outlet a very short distance from the busiest McDonald’s outlet and it proved a great success for the first Burger King.
Not only did the founders do things in a similar way, but they offered a similar product to McDonald’s, and as they started close by, McDonalds customers would see the Burger King and visit.
Burger King took a significant number of McDonald’s customers.


Burger King Were Smart

But Burger King were smart   –  they looked at the business model for McDonald’s and they copied it, but, importantly, they thought creatively about it and asked themselves one very important question:
“How can we make this better?”


They Made Subtle Changes

They made small changes to the business idea, business model and the products offered, which proved to be very popular with their target customers.
One distinctive change was offering relishes and sauces with the burgers, which is something that McDonald’s, at the time, were not offering.
You might think this was very bold starting a similar business on the door step of your competitor. But it worked – look at Burger King now.


I started In A Similar Way By Copying Other Successful Businesses

My first business was a pub.
But instead of just taking over the pub and trading, I looked at the other pubs in the area. I would visit the most successful pubs, buy a drink and sit and watch.
After several months, I understood which customers, I should target, what food and drinks were popular, what prices to charge, what customer service to provide and what customer experience to create.
When I started to trade in the pub, everything learned was put into place and within a year, the pub was the local market leader and I grabbed many of our competitors’ customers – the competitors’ who we had copied!
Like Burger King, I thought creatively about my offerings and offered everything slightly different but much better.
And, it worked.
Ironically, the better competitors, then tried to copy me but I kept creating new and better products and they just could not catch up again.


Copying Other Successful Businesses Goes On All The Time

Copying goes on all the time –  Pepsi Cola copied Coca Cola with their own cola drink and Apple and Samsung copy each other with their smart phones.
So it goes on all the time.
If you are not doing it in your business, you are a missing a very smart trick.


Understand What Your Competition Does & Why

Once you have identified a business to copy, it is important that you RESEARCH it heavily and UNDERSTAND why it is a SUCCESS and how the business model works.
You should look at all aspects of the business and ANALYSE EACH PART and THINK how you can incorporate the same ideas into your business.
One note of caution, most things you can copy, especially when you make small changes to the idea, but beware of any patent and copyright restrictions that may be in place and avoid plagiarism.


The High Failure Rate For Businesses Really Concerns Me

The high failure rate really concerns me, but I am absolutely certain that many existing businesses and those planning to start a business could do much better if they used this same method.
 Copy-Business-Success-e1527146647173 Be A Business Success By Copying Other Successful Businesses

Think How You Can Be A Success By Copying Other Successful Businesses

1)       Firstly decide that you are going to study SUCCESS and FAILURE.
2)      Then start to study and research your competitors comprehensively and worked out why some of these businesses are doing well and why some are not.
3)      Include other businesses outside your niche in your research and work out the reasons for the most successful and the reasons for the least successful.
4)      Think how you can incorporate the best parts into your business and how you can avoid the bad parts.  Set your business strategy and business model accordingly.
5)      Think creatively how you can improve on the best parts of your competitors’ business, to give yourself a competitive edge.
6)      Finally, take action and put into place what you have discovered.


One Thing To Think About

If a certain business is successful, and you were to introduce the same methods, same business strategies and same business models into your own business, would you not be just as successful, if you did things right?
The answer should surely be “YES!!!”
If you did it right, then you would be a success, too.

Be-A-Business-SuccessBy-CopyingOtherSuccessfulBusinesses-600x323 Be A Business Success By Copying Other Successful Businesses

Be A Success By Copying Other Successful Businesses

If you want to be a SUCCESS in your business and not risk FAILURE, you should look at your SUCCESSFUL COMPETITORS and see what they are doing and copy them –  but add a twist, by making your version slightly different and better!
But don’t make the mistake of trying to reinvent the wheel.
That is very difficult to do.
Remember, Be A Success By Copying Other Successful Businesses.
If you would like to talk more about this with me, please contact me at or contact me here:

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Boost Your Business Success By Making Your Customers Happy

Are-Your-Customers-Happy_-e1525955217396 Boost Your Business Success By Making Your Customers Happy

Boost Your Business Success By Making Your Customers Happy.

Driving Up Your Customer Satisfaction Rating Will Drive Up Your Customer Numbers.

More Customers Will Mean Greater Sales And Greater Profits.


When a customer is happy with a certain business, that customer will support that business much more, through buying more and telling others about it.
This may seem obvious, but so many businesses just don’t understand how important having happy customers is to their success.
I constantly see BIG and SMALL businesses with obviously unhappy customers and no efforts on the part of these businesses to improve things.
In my view, this is ONE BIG REASON why businesses fail.
And to be honest, any business that neglects its customers, deserves to fail.


Every Customer Deserves To Be Looked After

Every customer to every business deserves to be well looked after, to have their needs and wants satisfied completely and to be made to feel valued.
If a business is not doing this, then it does not deserve to be blessed with customers buying from it.
If you are not making your customers happy in your business, then you need to take a long hard look at yourself and start to change things.


My Objective Has Always Been To Have Very Happy Customers

With every one of my businesses, I have always strived to make my customers VERY HAPPY; and, that has been a big reason for my success.
My ultimate objective was to always achieve a HIGH CUSTOMER SATISFACTION RATING.
I have achieved that by focusing heavily on my customers and their wants, needs and desires and by delivering an EXCELLENT CUSTOMER EXPERIENCE.
In simple terms, I worked out what they wanted and gave it to them.


It Is Not That Difficult To Do

It is not that difficult to do.
Any business owner can do the same as I did - work out what your customers want from you and give it to them in the best way possible.
And, then focus on this process intently, day in and day out, and make it central to everything you do.


Every Business Needs Customers

Every business needs customers to survive.
Without them, there are no sales and no profits.
The more customers a business has, the more sales it will have, so it makes sense to drive up your sales by driving up your customer numbers.
And, the best way to drive up customer numbers is through having HAPPY CUSTOMERS.


In An Earlier Article, I Described How An Excellent Customer Experience Will Attract Customers

In an earlier article, I stated that you would never have to search far for customers if your customer experience was excellent.  I said that happy customers will return to buy more from you and they will tell others about you and your business, creating good ‘word of mouth’.
In the article, I describe how I used intense focus on the customer and the delivering of an excellent customer experience to acquire large numbers of customers and high sales for my seven businesses in 30 years.
Offer-The-Very-BestCustomer-Experience-e1525955283588 Boost Your Business Success By Making Your Customers Happy
You can read the article here:

Related Post:    Provide An Excellent Customer Experience & You Will Never Have To Search Far For Customers Again.

Please read it now.


Within the article, I explained a procedure that you can adopt to improve your customer experience.
I emphasised the importance of knowing and understanding your customers and their wants and needs and of providing products that satisfy these. But I also emphasised the need to always send your customers away really happy, so that they become loyal to your brand and they tell others, creating ‘word of mouth’.


Customer Satisfaction Must Be Measured

Again, in the same article, I said that once you have enacted a strategy to create an excellent customer experience, you must appraise it and monitor it, continually.
When the customer has an excellent experience, their customer satisfaction rating should be high.  But you should never assume your rating.
It should always be measured.
As part of my strategy, I have always measured how satisfied my customers were.


I Did Not Just Want To Hear The Good Stuff

Crucially though, I have not just wanted to hear the good stuff and know that my strategy was working but, also, I wanted to hear the bad stuff too.
Through the bad stuff , I could see where things were not working right and I could work out how to rectify things.
And, I always did and I always did it quickly.


I Had A Strong Message For My Customers

In my businesses, I had a strong message for my customers.
I used to say to them:
“If what we do makes you happy, please tell your friends. But if what we do does not please you, then please tell us, so that we can correct things”
If-what-we-do-makes-you-happy-please-tell-your-friends.-But-if-what-we-do-does-not-please-you-then-please-tell-us-so-that-we-can-correct-things” Boost Your Business Success By Making Your Customers Happy
And, our customers did help us here.
Most were very happy and did, indeed, tell others but occasionally our few unhappy customers did tell us about their poor experiences and we were able to rectify these.
Importantly, by talking to our unhappy customers, I was able to put things right and to make them return again to purchase more from us.
In fact, in most cases, I was able to convert unhappy customers into loyal and happy customers, over time.
I did not lose them.


Things Don’t Always Go To Plan

It is almost impossible to run a business where things do not always go to plan and where the customer experience suffers.
But many businesses have a poor contact with their customers and this makes it difficult to quantify how happy their customers are.
They are ignorant of their true Customer Satisfaction Ratings.


Some Business Owners Don't Want To Know

Some business owners don’t want to know what their customers are thinking, hiding their heads in the sand, not able to confront their customer dissatisfaction.
That is not the way to trade a business.
As Bill Gates of Microsoft once famously said:

“Your unhappiest customers are your greatest source of learning”


You Must Know What Your Customers Are Thinking

Customer numbers and sales will only grow, significantly, if you know what your customers are thinking about you and you can address the concerns of your unhappy customers.
You will lose your unhappy customers and you will not attract new ones and eventually your business will die.
Furthermore, your unhappy customers will tell others and that will create negative ‘word of mouth’ – something that can seriously erode and hamper the growth of a business.


How To Achieve A High Customer Satisfaction Rating

It is much easier than you think to change things and here I present a good way to do it.


Set One Big Objective

Set yourself one BIG OBJECTIVE of creating and achieving an excellent CUSTOMER EXPERIENCE and an EXCELLENT CUSTOMER SATISFACTION RATING.
  • Set the objective of achieving excellent experiences and an excellent customer satisfaction rating
In short, set yourself the objective to make your customers VERY HAPPY.
You should keep thinking about this, over and over again, until it sticks in your mind.
Then, start thinking about your customer experience and how you can make it better.  If your experience is already good, you should still think how it can be improved.
In my view, every business can make improvements.


Set A Strategy To Optimise Your Customer Satisfaction Rating

It is very possible to make your customers happy and to optimise your customer satisfaction rating and to minimise your number of customer complaints.
Here is a 9 Step Strategy that you should implement:
  1. Create a strategy to provide an excellent customer experience. Use the procedure that I suggested in my article -
    Provide An Excellent Customer Experience & You Will Never Have To Search Far For Customers Again.
  2. Ask your customers for their comments and their reviews.
  3. Invite your customers to tell their friends if they are happy and to tell you if they are unhappy.
  4. Analyse the reasons for your customers’ unhappiness.
  5. Make changes to what you do, to improve your experience.
  6. Compensate your unhappy customers and encourage them to return.
  7. Set an objective to reduce the number of customer complaints.
  8. Don’t get complacent when you achieve a high overall customer satisfaction rating.
  9. Keep working hard to create happy customers, excellent customer experiences, a high customer satisfaction rating and a low customer complaint ratio.

Central to this procedure is understanding your customer and their needs, wants and desires and to giving them the products that satisfy these, in the way they want to receive them and at the prices they want to pay.
Once you get this right, you can then look to making the experience EXCELLENT.


Talking To Your Customers Is Key

Whether your business involves face to face contact with your customers, such as retail, or distant contact with your customers, such as an online business, you must devise ways to talk to your customers and to ask them for their views on what you do.
You must listen to both the good and bad comments but, in particular, you should listen to the bad comments and you should take action that effect changes to improve your customer experience.
Your unhappy customers should be compensated and appeased and you should attempt to encourage these to return and to become loyal customers - this is very possible, if complaints are handled in the right way and quickly.
Over time, the number of customer complaints should diminish but you should set a low complaint ratio as your objective.


Don’t Get Complacent

It is important that you don’t get complacent when you achieve consistently high customer satisfaction ratings.
You must continually work hard to provide an excellent customer experience and high customer satisfaction rating and low a customer complain ratio.


Start Doing This Today

What I advise here does work, as I have done it myself over many years and I have advised others to do the same.
So, please start today, copying my methods.
Today, set yourself the BIG OBJECTIVE:
  • Set the objective of achieving excellent experiences and excellent customer satisfaction
Then, set about implementing my 9 Step Strategy.
If you can do this right, your customer numbers should go through the roof, as will your sales and business profits.

Are-Your-Customers-Happy_-e1525955217396 Boost Your Business Success By Making Your Customers Happy

I Want To Inspire Every Business Owner To Focus On Customer Experience & Customer Satisfaction

The purpose of this article and all my others is to encourage every business owner, to do better in their businesses.
If you have found the article useful, then please copy what I have done and make your customers really happy and drive up your customer satisfaction rating.
Also, please circulate it to other business owners and business friends, too, so that more can benefit from this.


Best Of Luck Everyone

Best of luck to everyone and please let me know how you get on.


I Coach Business Owners To Think And Act Differently

Having sold my businesses, I now coach other businesses on the tried and tested methods that I have used for 30 years to drive my own success.  I have many methods to teach, but focusing heavily on the customer, customer experience and customer satisfaction is a principle one.
Business success is down to the quality of the thinking and the quality of the actions - the better both are, the greater the success potential.
Also central to much of what I coach is changing how and what business owners think and how they act.  The ultimate goal being to achieve far better results in less time and with greater efficiency.
If you would like to learn more about these processes, I include links to articles that should help you in your business, here.
For Greater Business Success, Change Your Thinking - Create Smart Business Thinking 
For Greater Business Success, Change Your Thinking - Create Smart Business Actions
Become One Of the 10% Most Successful Business
If you would like to talk to me about this or you have any comments, please contact me here. Also, if you have your own stories of how you have achieved an excellent customer experience, I would love to hear them.

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