Use Customer Service To Gain Sales
What is your CUSTOMER SERVICE like?
Do your customers rave about your CUSTOMER SERVICE?
Or do your customers say your CUSTOMER SERVICE leaves much to be desired?
Surveys consistently show that consumers rate CUSTOMER SERVICE as highly as the products they buy. Customers will even avoid buying good products if the CUSTOMER SERVICE is poor.
MANY BUSINESSES DO NOT SEE IMPORTANCE OF CUSTOMER SERVICE
But so many business owners in the UK do not recognize how highly customers rate CUSTOMER SERVICE – and when they have this attitude, they are literally throwing sales away and losing customers.
Poor CUSTOMER SERVICE is evident everywhere, but as a business owner, you can literally ‘cash in’ on this – have BETTER CUSTOMER SERVICE than your COMPETITORS and YOU should take their CUSTOMERS and GAIN SALES.
MAKE YOUR CUSTOMER SERVICE SUPERB
In fact, make your CUSTOMER SERVICE as good as it is possible to make it – make your CUSTOMER SERVICE SUPERB!!
Take a long hard look at it, pull it apart and analyse in detail the CUSTOMER SERVICE that you offer and ask yourself TWO BIG QUESTIONS:-
- “HOW CAN I MAKE MY CUSTOMER SERVICE SUPERB?”
- “WHAT WOULD I WANT FROM MY COMPANY AS A CUSTOMER?”
BUSINESSES THAT OFFER SUPERB CUSTOMER ALWAYS DO WELL
Businesses that go the ‘extra mile’ and offer SUPERB CUSTOMER SERVICE always do much better than their competitors – always.
YOU must do the same.
SET YOURSELF THE OBJECTIVE
So, set yourself the OBJECTIVE to make your CUSTOMER SERVICE SUPERB and do it NOW!!
Have a GOOD THINK about your CUSTOMER SERVICE, ANALYZE IT, PULL IT APART and see how YOU CAN MAKE IT SUPERB.
THINK DIFFERENTLY ABOUT YOUR CUSTOMER SERVICE.
THINK SMART, ACT SMART!
If you would like to talk more about this with me, please contact me at Robert@prestigebusinesscoaching.co.uk.
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